Anyone who wanted to play on their Playstation on Saturday had a big problem. Because a worldwide failure of the PlayStation Networks and the associated services made it almost impossible to use the console for online games-for almost 24 hours.
The fact that the problems occurred on a weekend made things particularly serious - many should finally have been looking forward to a playful Saturday. I myself followed the misery in our big oneAnd annoyed me less about the problems themselves than about Sony's crisis communication.
Because almost nothing came from the official side.In the night of Saturday it was said that one said that one was"I noticed that some users have problems with PSN", - In retrospect, of course, an excessive understatement - further updates no longer followed. Only when all services ran smoothly again did there be a corresponding all -clear on February 9thtogether with a rather short explanation.
Information doldrums provided uncertainty and rumors
The time in between had left Sony millions of playing playstation players in the unclear. There was neither the naming of a specific reason for the failure nor an estimate regarding a possible time window.
And this lack of information quickly let uncertainty and speculation shoot into the herb - for example about a new hack of the PSN, as hein 2011had occurred before. At that time, account data was stolen massively, which of course also worried the fans again.
Regular updates in the failure of one of the most important service of the PlayStation manufacturer would have been the least in my eyes what you should have done here.Even if the causes of Sony itself may not have been known for a long time, this contact with the community would have signaled: "We think of you". That could have cooled the helplessness and, above all, anger of some.
But due to the lack of communication, this anger broke out, such as Reddit-Threads, among other thingsLike this one hereshow. Comparisons were also made there in 2011 - and mentioned that it took a long time until Sony reported.
So it looks as if you haven't really learned something in this regard. Sony should urgently write an improvement in crisis communication on the to-do list for the future.
What do you say: Are you in my opinion or do you think differently about it?
