For many players, the Refund at Steam is a fantastic guarantee not to spend their money on bad games. Any title can be returned, the money comes back to the account and the rules are simple: the purchase is no longer than 14 days ago and you have not played more than two hours.
OnRedditNow a detail is highlighted on the refund that Valve portrays as particularly customer -friendly and accommodating. In relation to the abuse of the reimbursement featureValveThe following clear:
If you apply for a reimbursement for a title that was acquired shortly before an action and then bought again at the action price, this is not regarded as abuse.
That's why Steam is the king!
, writes the user Griffin65000 in his post. Over 50,000 people seem to agree, so many upvotes is given. But what acts as a generous gesture of the Meme-Messiah Gabe Newell is in truth nothing unusual.
The competition does it too
Let's catch at theEpic Games StoreTo: Probably the largest Steam competitor, who is still tiny in comparison, does exactly the same refund policy. 14 days after purchase, a maximum of two hours of playing time and….:
If a product you have purchased recently appears on offer and is still refundable, you can have the full amount refunded and buy the product again immediately. We do not consider such a case to be abuse of reimbursement.
UbisoftAlso use the14 days after purchase and two hours of playing time
-Rule, but has no explicit entry that the refund is not considered abuse due to a sales. However, it is always feasible as long as you have the above rule.
EAGive you 24 hours after the first game start and 14 days from the date of purchase. If you come across technical problems shortly after the game has been released, you even have time 72 hours after the first start of the game. You can easily buy the title again and even return it again. After the third purchase of the same game, the refund is over.
GOGIn comparison, it is much stricter: Here you can refund the game within 30 days and without explicit playing time, but only because of technical problems or in early access titles. So the refund does not work here if only a few euros are to be saved.
But also in retail and outside the game cosmos, it is often the case to maintain the reduced price if the purchase only takes place immediately before the discount. AtIkeaFor example, you have 14 days, as a member even 90 days.
The refund feature on Steam has been around for ten years. However, this change did not simply come due to newly gained generosity, the company was under pressure from the EU due to unsustained consumer protection laws.
Of course, it must also be mentioned that the current reimbursement function goes beyond the legal minimum. Accordingly, the reimbursement would evaporate as soon as you downloaded the game.
